Frequently Asked Questions
Products
The product/size that I wanted has gone Out of Stock, will it get restocked?
NO. We do not restock any product or any of its sizes. We only launch collections once and never restock any items from previous collections.
I received a defective product, what should I do?
Please refer to our Replace and Exchange Policy.
Where can I view the size guide?
The size guide for each product will be visible on the product page itself.
payments
My payment has been completed, but I haven’t received a confirmation, what should I do?
Our payment gateway, Razorpay, can sometimes take more time than expected to process your payment due to server issues. Kindly wait for 48 hours in such circumstances, and if you still don’t receive the confirmation, kindly check your bank account for possible refunds or raise a query on Razorpay.
orders
How can I track my order?
After placing an order, you will receive a mail on your order email ID containing the link to track your order.
Can I cancel my order?
Yes, you can cancel your order through the “Orders” tab after selecting the reason for cancellation.
Can I change the shipping address after placing an order?
(Subject to availability) If contacted through mail/DM/call requesting a change in shipping address within 24hrs of placing the order, the DFC Team will evaluate the reason behind the request and process it further, if possible.